This internal help desk web application was built to replace several off-the-shelf applications that were not meeting the needs of the organization, and were costing the organization too much money.
The Service Desk web application is built on top of Microsoft’s Dynamics CRM product. A .Net web application, built using C#, was used to provide a custom front end. jQuery and jQueryUI were used to enhance the user experience, and proper use of CSS was used to provide a fast and consistent experience for users, regardless of their browser.
We also considered the future of this application while in the design stages. It currently resides inside of the firewall for this application, it is ready for mobile devices once it is opened to the outside.
In addition to the help desk application, HR and Accounting also have modules built into the website. This allows the sharing of data between systems, for easier integration, and reducing costs by only having one system instead of multiple.
HR’s section includes the ability to request, track, and approve employee status change forms. The Accounting module will allow it to have spending requests submitted, tracked, and approved at all levels.
About Walter Wimberly