Websites are living things and are constantly changing as new technologies become available. If your website is the same as it was two years ago, or ten years ago, as I've seen some, you are missing out on opportunities. Why, because users expectations change. Ten years ago, not many people cared about mobile websites. Five years ago, they wanted a mobile website, but expected it to be different from the regular website. Today, your customers want your website to respond, regardless of if … [Read more...]
posted on August 3, 2013 by
Service Desk Website
This internal help desk web application was built to replace several off-the-shelf applications that were not meeting the needs of the organization, and were costing the organization too much money. The Service Desk web application is built on top of Microsoft's Dynamics CRM product. A .Net web application, built using C#, was used to provide a custom front end. jQuery and jQueryUI were used to enhance the user experience, and proper use of CSS was used to provide a fast and consistent … [Read more...]
posted on July 19, 2013 by
Opportunity Knocks
Opportunity Knocks is an internal training newsletter that provides information about training opportunities, tips, and information about community involvement. Originally this letter was designed in MS Publisher, and emailed to employees as a PDF. This, however, meant that it could not be easily searched and that people often did not read it. The newsletter would go out every two to three months and took nearly a week to assemble. In 2009, I reviewed some of the previous newsletters, and … [Read more...]
posted on July 2, 2013 by
Customer Training @ SunGard Public Sector
I took over the Training & Development websites for SunGard Public Sector in 2007. I was tasked with redesigning the interface and managing the training system. This legacy application is written in ASP Classic and connects to a SQL Server 2008 database. The database was updated from SQL Server 2000 when I started on the project. I found several defects in the system that was purchased, and started redesigning core components over the next several years. This included redesigning the … [Read more...]